Coelacanth Studio

Privacy Policy

Effective Date: May 17, 2025

Coelacanth Studio (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or interact with our services.

1. Information We Collect

We collect the following types of information through our website:

1.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Company or business name
  • Project details and service preferences
  • Budget and timeline information
  • Responses to contact forms, discovery call requests, or surveys

1.2 Technical Information

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent
  • Referring website or source
  • Cookies and usage data

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide requested services
  • Deliver a personalized user experience
  • Schedule and conduct discovery callsSend invoices, contracts, and other relevant materials
  • Process payments (via third-party providers like Interac e-Transfer, Stripe, or Wise)
  • Send updates, insights, or promotional content (only if you opt in)
  • Monitor and improve website performance
  • Provide access to our client portal and member-only content

3. Client Portal & Membership Areas

Access to the member portal requires user registration and login credentials. We collect and store information related to:

  • Membership plan and tier
  • Project progress and updates
  • Uploaded and shared files
  • Contract agreements and payment history

All sensitive data is stored securely and is accessible only to authorized users.

4. How We Share Information

We do not sell your personal information. We may share data with:

  • Third-party services for payment processing, file storage, form handling, and e-signature services (e.g., Memberstack, Stripe, Wise, Webflow, eSignatures.io)
  • Legal authorities when required by law
  • Collaborators working on your project (with your permission)

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve your website experience
  • Remember your preferences
  • Analyze traffic and usage patterns

You can control cookies through your browser settings.

6. Data Security

We implement industry-standard measures to safeguard your data from unauthorized access, disclosure, or alteration.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining strong protective practices.

7. Your Rights

You have the right to:

  • Access and review your personal information
  • Correct or update inaccurate information
  • Request deletion of your data (unless legally required to retain it)
  • Opt out of marketing communications

To exercise these rights, please reach out to us via our Contact page.

8. Third-Party Links

Our website may contain links to external sites (e.g., Webflow, Memberstack, Stripe). We are not responsible for the content or privacy practices of those sites.

9. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please reach out to us via our Contact page.

1. Studio Overview

Coelacanth Studio is a creative design studio offering branding and identity design, website design and development (including low-code solutions), marketing assets, and JA-EN translation services. We also provide add-ons such as copywriting assistance, custom CMS development, and a client-exclusive membership portal for support and communication.

2. Use of Website

You agree to use this website in a lawful manner and for its intended purposes, including browsing services, submitting inquiries, viewing project portfolios, reading journal articles, and accessing client/member-only content (if applicable).

You may not:

  • Use the website to engage in fraudulent activities or spamming.
  • Attempt to gain unauthorized access to restricted areas.
  • Copy, reproduce, or republish site materials without permission.

3. Intellectual Property

All content on this website — including logos, images, text, designs, and other media — is the intellectual property of Coelacanth Studio unless otherwise stated. Unauthorized use, reproduction, or redistribution of any part of this website is strictly prohibited.

4. Client Projects & Deliverables

All creative services provided (branding, design, etc.) are subject to individual agreements made through client contracts. The terms of those contracts take precedence over these general Terms.

Unless otherwise agreed upon:

  • Work begins only after formal agreement and/or payment.
  • Final files are delivered upon full payment.
  • Revisions are limited per package scope.

5. Membership & Client Portal

Registered members may access exclusive content and client portal features. If you enroll in a paid membership plan, you agree to pay the stated monthly or yearly fees. Access to membership perks (e.g., copywriting assistance, revision time) is subject to eligibility as described in your selected plan.

Coelacanth Studio reserves the right to modify or terminate access to the member portal, including revoking membership for policy violations or non-payment.

6. Payments & Refunds

Payments for services and membership plans are non-refundable unless otherwise stated in your contract. Fees may be processed via third-party providers such as Interac e-Transfer, Stripe, Wise, or ACH platforms.

Pricing is subject to change, but you will be notified in advance for any applicable renewals or ongoing services.

7. Third-Party Links

Our site may include links to third-party tools, websites, or resources (e.g., Memberstack, Webflow, Stripe). We are not responsible for the content or practices of those sites and recommend reviewing their terms before use.

8. Privacy

Please refer to our Privacy Policy to understand how we collect, use, and protect your information.

9. Limitation of Liability

Coelacanth Studio is not liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use this website or services, including delays in delivery, loss of data, or third-party issues.

10. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting. Please review this page periodically for updates.

11. Contact

If you have any questions about these Terms & Conditions, please contact us via our Contact page.